RESERVATION POLICY
HIGHBALL IS A 21 + ESTABLISHMENT ONLY
ACCOMPANIED MINORS OF ANY AGE ARE NOT PERMITTED
- Reservations for parties of 10 guests or less are available to be booked online up to 14 days in advance with Open Table
- For parties of 7+ Guests, a $35 Per Guest Deposit is required & will be credited to the final tab
- LARGE PARTIES OF 11+ GUESTS or Private Events, please email Reservations@Highballphx.com to coordinate.
-Large parties booked under different names to skirt pre-payment of a Per Guest Deposit or a Beverage Minimum Contract will not be honored
- All reservations are allotted a 2 hour seating time. Parties will be notified 30 minutes prior to the conclusion of their seating
- Highball does NOT take reservations or make amendments to current reservations over the phone. Please email Reservations@Highballphx.com to make changes to existing reservations, or use the messaging app via Open Table
- Same day reservations are unable to be booked once service begins at 6:00PM
LATE RESERVATION ARRIVALS & NO SHOWS
- All reservations are given a 15 minute grace period to arrive. Late reservations beyond 15 minutes are not guaranteed entry & may be seated by the host on a first come first serve availability
- Late arrivals may be added to a wait list for next available seating in person only
- Late reservations are not guaranteed a 2 hour duration seating
-Reservations placed with a Credit Card to reserve that fail to cancel and do not show will be charged $20 per guest for the inconvenience
SPLIT CHECKS
-To ensure the fluidity of service, tabs for large parties may be split UP TO 4 ways OR into equal increments. Under no exception will we procure individual split checks for parties larger than 5.
PRE-PAID RESERVATION DEPOSIT POLICY
- For parties of 7+ guests, a $35 Per Person Deposit is required to reserve.
- Cancellations are accepted up to 24 hours before your reservation, and may be cancelled by the confirmation email sent by Open Table upon booking, OR by E-MAILING Reservations@highballphx.com.
- Cancellations within 24 hours of booking are subject to acceptance, and your
deposit may not be refunded
WALK-INS & WAIT LIST
Walk- ins are always welcome!
Walk in parties of 8+ guests are subject to a minimum table & service charge of 1 cocktail per guest or $20 per person regardless of consumption. There are no exceptions to this policy. Large parties are subject to a 22% service gratuity. We do not split checks for large parties.
-Walk-ins may be seated by the host only and are not guaranteed a full 2 hour stay. Based on availability between reservations for the evening, staff may alert you of any abbreviated seating time constraints
- Walk-ins are seated on a first come first serve basis. Non-reservation guests may be added to a wait list in person with the host only. All wait times are estimated and not guaranteed
- For wait listed guests, our reservation system will alert you via SMS text messaging once seating is available. All wait listed guests will be given a 15 minute window to arrive back to the host
AGE REQUIREMENTS
- Highball is a 21 & over establishment. Accompanied minors of ANY age are not permitted, including infants & children
WALK-OUT/UNSIGNED TAB POLICY
- Credit card slips left without signature, or removed from the table at the conclusion of the party’s seating, will be subject to a 22% added gratuity
LARGE PARTIES & PRIVATE EVENTS
- Parties of 11+ or Private Events, please email Reservations@Highballphx.com to coordinate
All other inquiries may be directed to Info@highballphx.com